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Return, Repair & Replacement

POLICY AND PROCEDURES


All product sold by Valken are subject to the terms, conditions and limitations set forth under the CUSTOMER PURCHASE AGREEMENT located here. Unless otherwise defined hereunder, the capitalized terms herein will have the same meanings as defined in the CUSTOMER PURCHASE AGREEMENT referenced above and incorporated herein.


Valken hopes you are satisfied with every product purchase you make. We believe strongly in our products and their quality.


RETURNS & EXCHANGES



Returns for product purchased directly from Valken - unless you are a B2C Customer and the governing law provides you with the right to return product and receive a refund, please note, Valken does not offer returns or exchanges. If you are a B2C Customer as described above and you are within the statutory return period for a refund, please contact Valken following the procedure set forth below for the repair and/or replacement of defective product. Any product subject to return must be in re-saleable condition, in its original carton, including all packaging materials and accessories.


Returns and exchanges for product purchased directly from a B2B Customer - if you purchased Valken product from a B2B Customer, please contact the B2B Customer directly for their return and exchange policy.


WARRANTY-RELATED NOTIFICATION



When you receive Valken branded products purchased from Valken, please inspect the package and the product for any damage that may have occurred during shipment and to ensure the product is free of defects in materials or workmanship for the warranty periods set forth in the above referenced CUSTOMER PURCHASE AGREEMENT or in the WARRANTY TERMS AND CONDTIONS located here.


If the shipping boxes are damaged or the Valken branded product is determined to be defective during the applicable warranty period, please contact Valken immediately via email at debbie@valken.com or call us in the US at 866-97Valken or in the UK at 01144 1206 918230.


SHIPPING ERROR NOTIFICATION



If we made a mistake and you received an incorrect item, please contact Valken immediately via email at debbie@valken.com or call us in the US at 866-97Valken or in the UK at 01144 1206 918230.


REPAIR AND/OR REPLACEMENT REMEDIES



Upon notification of a prospective warranty issue or shipping error, Valken will assign a customer service representative to contact you and investigate the matter. To investigate the problem, we’ll need your order number, email address, shipping address, and phone number. Please be sure to retain the shipping box, packing materials, and damaged items in case we need to provide them to the carrier as proof of damage during transit. The Valken customer service representative may request additional information and will be responsible, if warranted, to work with you to ship the product to a Valken facility or Valken service representative to repair or replace the product as Valken may determine.



These Return, Repair & Replacement Policy and Procedures were last revised on January 8, 2017.