Valken Return, Refund, Repair, Discounts, Shipping and Other Store Policies
Updated March 23, 2022
All sales at Valken.com are considered final. Valken Sports does not issue cash refunds at any time. Valken Sports provides warranty support and service, as well as paid, out-of-warranty repair service and support for Valken-manufactured products in accordance with all current warranty policies as published by Valken Sports. Valken Sports does not service, repair or provide additional warranty for paintball, airsoft or other products not directly manufactured by Valken Sports and all warranty and service claims for all non-Valken products must be directed to the applicable manufacturer in accordance with their individual warranty and service policies. Valken Sports reserves the right to alter or update this policy at any time.
While Valken proudly manufactures many of the products we sell and provides a warranty on said items, Valken also offers for sale many items from brands not manufactured by Valken Sports and Valken offers no additional warranty for said items beyond that provided by their manufacturer. Valken encourages customers who have purchased products from Valken that were manufactured by other brands to seek warranty coverage and repairs from those manufacturers.
As Valken paintballs are both fragile and biodegradable, Valken cannot accept returns on any such items and makes every effort to package and ship paintballs as carefully as possible to ensure and preserve their quality.
As Valken airsoft BBs are sealed for freshness, Valken cannot accept returns on any such items if the seal is broken. The seal on the caps is designed to prevent tampering, as well as keep moisture out which can damage biodegradable BBs.
Valken warrants against manufacturer defects but offers no warranty, expressed or implied, against normal wear and tear including goggle lenses and face foam, or surface wear, scratches and finish wear. Valken reserves the right to decline warranty on items seen to exhibit wear or damage outside the range of normal use as-determined by Valken representatives.
While Valken proudly stands behind all products manufactured by the company and will gladly make every effort to ensure each and every customer is satisfied in any warranty, repair or service situation, legacy items no longer in current manufacture by Valken Sports will be handled on a case-by-case basis as replacement parts remain available. Valken Sports reserves the right to refuse warranty service on any item no longer in current manufacture.
Valken Sports makes every effort to fulfill all orders as quickly as possible for our valued customers. Valken also offers several options for upgraded shipping to customers on an as-available basis with our various package carrier partners, with fees calculated at checkout. Once an order is placed, an order cannot be cancelled. All sales at Valken.com are considered final. Once a package has shipped Valken cannot be responsible for delays in arrival due to shipper issues of any kind, including but not limited to weather, volume, or other stoppages. All upgraded shipping arrival estimates are based on the date the package will depart, not the date the product was ordered. Please note our cutoff time for same-day shipping is 12:00pm Eastern Standard Time. Products ordered after this time with expedited shipping options will ship the following business day. Valken cannot issue refunds to a customer for shipping charges due to delays or after-hours orders as these monies are paid directly to that shipper. In the case of lost or undeliverable packages Valken will make every effort to assist both our customer and the shipper in any way possible.
Please note that while Valken makes every effort with our trusted shipping partners to ensure timely and safe delivery of all packages, Valken can take no responsibility for lost or stolen packages once the shipping carrier has marked them as delivered.
Valken takes the fight against credit card fraud extremely seriously. Out of an abundance of caution and in order to protect our valued customers, please be aware that Valken web store software flags mismatched billing and shipping addresses as fraud and will cancel an order placed in this manner. Any customer intending to place an order in which card billing and merchandise shipping addresses will differ must contact Valken Sports prior to placing such an order to ensure it will be properly billed and promptly filled.
PLEASE NOTE - All discount codes available for use at Valken.com are redeemable for VALKEN BRAND Products ONLY.